Frequently Asked Questions
How do I get a Library Card?
Library cards are free to Wisconsin residents. Identification and proof of residence are required for adults when the card application is completed. Minors need a parent’s or guardian’s signature on their application. There is no minimum age requirement to obtain a library card. Please bring your driver’s license and additional proof of residence if your license has an old address.
Should I notify you if I change my address?
Yes. Let us know whenever you change any information on your library card application.
May I use my card at other public libraries?
Yes. You may use your card at the public libraries in these counties: Outagamie, Waupaca, Shawano, Door, Florence, Oneida, Marinette, Kewaunee, Menominee, Oconto, and the Oneida Reservation.
Do I need my library card when I come to the library?
Yes. It is important to have your card to maintain your account accuracy and privacy.
How long may I keep library materials?
- All videos (adult, children, DVDs) and WIFI Hotspots – 1 week
- Books with a short loan – 2 weeks
- Magazines – 2 weeks
- Books and audiobooks 4 weeks
How many items may I check out?
.he total number of library items that you may have on your account at one time is 75. You may check out 10 movies and 3 video games at any one time.
How will I know when my materials are due?
- When you check out materials, you will be given a slip listing what you have checked out and when those items are due back at the library.
- To receive notifications via email, a user has to fill out the Digital Notification Email field in their InfoSoup Account information under Email Address (https://infosoup.bibliocommons.com/account/email)
- You can also refer to text message notifications (Shoutbomb) signup at https://infosoup.info/text-message-notifications/.
May I renew library items?
Most items may be renewed by using the My Account feature of the Infosoup online catalog. Unless there is a waiting list, books, DVDS and other materials may be renewed 2 times. Items may also be renewed via Shoutbomb, please sign up this service here.
How will I know if I have fines or overdue items?
When you check out materials, you will be given a slip listing what you have checked out and when those items are due back at the library. If your library account includes your email address, you will receive a courtesy notice one day before your items are due. You can also check your library account on InfoSoup. Please ask at the library about being notified by text message.
How do I get my notices by email?
To receive email notices from Lena Public Library by email, tell us your email address. We will then send you reserve notices when an item you reserved is available for checkout, an overdue notices when an item is past due and a courtesy notice one day before your items are due.
May I return materials to another library?
Yes, your materials may be returned to the public libraries in these counties: Outagamie, Waupaca, Shawano, Door, Florence, Marinette, Kewaunee, Menominee, Oconto, and the Oneida Reservation. You can wait until the day they are due, since they will be checked in that same day at those libraries.
How can I support the library?
The best way to support the library is by checking out materials! Part of our funding is based on how many people use the library and the number of the items they check- out. So get reading and watching!
- Monetary donations are always appreciated and you can dictate what part of the collection you would like your money to go towards. Materials bought with donations can also be labeled in memory of or in honor of someone or a group.
- Use our Amazon Wishlist to donate items and they will be shipped directly to us to use during our programs and daily activities.
How can I place a hold?
Visit our online catalog at infosoup.info and find the item you wish to reserve. Then go to the top of the page and click the button labeled “Place Hold” and follow the prompts. Be sure to choose Lena as your Pickup Location. If you need additional assistance, please call or stop in at the library.